Frequently asked questions
Simply click on question to unroll the answer:
License is a legal agreement that sets usage limits on an Asset you download on Samolevsky.com. Purchasing an Asset (product) on Samolevsky.com is effectively purchasing a license to use the Asset, and by completing a purchase on Samolevsky.com, you agree to the terms of the license you purchased. (Please note that Freebies are also licensed Assets, and by downloading a Freebie, you agree to the terms of its license.) The License you purchase will define the usage rights that you have for that Asset. Please see the specific license terms of any license you purchase for specific information about your usage rights.
If you need more clarification around the licenses we offer, please view our Licenses comparison page.
Looking for more details? View our full license terms:
Download button appears at the checkout page automatically, once the purchase is complete. You will also receive an order confirmation email with the download link to a digital product inside. Sometimes this email ends in spam mail, so make sure to check your spam. Mark the email as "Not spam" so that this doesn't happen again. Also, have in mind that on occasion it takes time to process your payment so give us a few minutes.
If you still can't find the download link or product then shoot me an email and I will send the files to you!
PC: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.
MAC: Double click the .zip file, then search for the product folder (The file will automatically be decompressed into the same folder the compressed file is in).
IPAD: After downloading files on your iPad, you'll be able to locate the product archive in your Files app (its icon is white with a blue folder) in the Downloads location.To unpack the archive – tap on the .zip file. Once the files have unzipped, you'll be able to access them from your iPad's Files app.
Items purchased under the Commercial License may be used to create an End Product for a freelance project or contract work for a client. However, if the client intends to sell more than 5,000 units of the End Product you create, you will need to purchase an Extended Commercial License. If you create the End Product for a client, your rights to purchased Items are transferred from you to your client.
With the Commercial license or Extended Commercial license, yes. However, keep in mind that, under the Commercial License, your fabric’s design must be significantly different than the original pattern; require time, effort, and skill to produce; and not derive its primary value from the pattern itself.
If you purchase a Commercial or Extended Commercial license, you may use an illustration as part of your logo, as long as the illustration is (1) modified and (2) not the dominant element of the logo. However, you must disclaim the asset if registering for Trademark protection, and you may not enforce any rights on the asset itself.
With a commercial license, yes. Since packaging counts as an End Product, the Commercial license allows you to create up to 5,000 lifetime packages, and the Extended Commercial license allows for 250,000. If you purchase the graphic under the Commercial license, your packaging or label must be significantly different than the original asset, require time, effort, and skill to produce, and not derive its primary value from the graphic itself. If the label or package is not for a commercial product but a personal project like a sticker or container, you are allowed to use a purchased graphic in this way under the Personal license.
No, our licenses would not permit you to use any purchased Asset to create an NFT. I retain exclusive rights to my products, so attempting to transfer ownership of any part of an Asset to another person would be prohibited.
You may sell pre-designed End Products “on demand” (i.e. as your customer(s) order them) using a printer/production partner, as long as your customer doesn’t have control over the design in a way that allows them to move around/rotate design elements, add or edit text, or personally customize the design (limits apply based on the purchased license). For example, your customer may order a tee shirt you’ve designed as a pre-made End Product; next, your print-on-demand provider produces and delivers that End Product to your customer. Since the customer has no control over the end product result in this case, this usage would be permitted under our Commercial License (for up to 5,000 End Product Sales) and Extended Commercial License (for up to 250,000 End Product Sales).
Uploading product files "as-is" on print-on-demand services like Society6, Redbubble, Zazzle, and download-on-demand microstock websites like Shutterstock, Adobe Stock, iStock, etc., is strictly prohibited.
If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. To check the software compatibility, navigate to the bottom of the Reference Sheet PDF included in your product download or contact our support team.
No, items purchased are for your use only. You may not include the original purchased items (or source files) in any distributed end products.